Supplier complaints management is a process that targets Improvement of the quality of relations with suppliers by helping companies to communicate more effectively and ensure that all complaints are treated quickly and in real time. Our solution aligns and adapts with your internal process and allows you to manage and follow your end -to -end complaints.
sems provides a central module of follow-up and treatment of complaints while controlling what Department deals with tickets. Impression your suppliers and increase their satisfaction with a solution 100 % configurable and scalable.
allow Sems to dematerialize and follow in an automated manner all actions that prevent the consolidation of non-conformities and the implementation of plans 'preventive actions. Several features are offered for Ensure effective treatment for supplier complaints :
companies must be able to manage non-conformities and set up indicators and monitoring tables To have the possibility of processing complaints in a transparent process and completely documented for both parties. These must be informed of the current state of treatment until the problem is resolved and preventive actions have been taken.
all those responsible must be permanently informed of the current state of treatment, until the problem is solved and that the preventive actions were taken. SEMS controls the progression and sends alerts and notifications in the event of exceeding deadlines to guarantee the total reliability of the process and a coherent treatment.
Good management of supplier complaints is essential and requires an effective system:
Benefit from support for purchasing experts, our customer support team is reactive 24 hours a day. Contact us for a free demonstration
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