Marjane Holding digitalises supplier complaints management
Marjane is a Moroccan group, leader in modern retail in Morocco. Marjane Holding is present in 28 cities across the Kingdom with 102 points of sale. Founded in 1990, Marjane became the largest general retailer in Morocco by the end of the 1990s, replacing the other Moroccan giant Aswak Assalam.
Marjane has been integrating digital transformation into its various activities for several years, and is accelerating its digitalisation with the ambition of becoming the leading pioneer of omnichannel retail in the Kingdom.
What were Marjane Holding’s challenges?
To ensure excellent handling and optimise the process and relationship with its suppliers, Marjane Holding chose to improve its supplier complaints management process with SEMS. The link between supplier satisfaction and financial results is well established. Adopting an integrated complaints management system provides instant access to all traceability data for investigating complaints...
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