Nos articles

A selection of articles you will find interesting!

Complaint management: a dedicated solution or an integrated ERP module?
15
Mar

Complaint management: a dedicated solution or an integrated ERP module?

In the ever-changing business world, effective complaint management is crucial to maintaining customer satisfaction and protecting a company’s reputation. Choosing between a dedicated complaint management solution and a module ...

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Five effective practices to manage customer complaints and improve their experience
15
Mar

Five effective practices to manage customer complaints and improve their ...

Customer complaint management is a crucial aspect for any company that wants to offer its customers a quality experience. Complaints can have many causes, such as faulty products, delivery times ...

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New service: supporting the decarbonisation of Moroccan companies
28
May

New service: supporting the decarbonisation of Moroccan companies

SEMS and the renowned decarbonisation consultancy AVVENA have decided to join forces in a noble mission: to accelerate the ecological transition of Morocco’s robust economic fabric and give companies ...

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Industrial subcontracting in Morocco: the quality challenges
18
May

Industrial subcontracting in Morocco: the quality challenges

Industrial subcontracting has become a vital part of Morocco’s economic fabric. This practice of delegating part of production or services to third-party companies, whether local or foreign, has become ...

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Prevention of occupational risks in on-site internal subcontracting
17
May

Prevention of occupational risks in on-site internal subcontracting

On-site internal subcontracting is a crucial part of many industrial activities and takes two distinct forms: outsourcing certain functions to third-party companies, and bringing subcontractors’ employees onto the client’s ...

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The role of training in occupational risk prevention and subcontracting management
15
May

The role of training in occupational risk prevention and subcontracting ...

Investing in training is a fundamental pillar to ensure a safe working environment that complies with health and safety standards, while managing subcontracting effectively. In this article, we look at ...

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